Return and Refund Policy

We want you to feel confident when purchasing from Mumma’s Medicina and we aim to be as transparent and fair as possible with all returns and refunds.

Due to the nature of our products, including herbal supplements, tinctures, teas, skincare, and personal care items, we cannot accept returns of any opened, used, or tampered products. This is strictly for hygiene, safety, and quality control reasons.

Custom and made-to-order products

Custom orders include any personalised blends, tinctures, balms, capsules, or formulations created specifically for you.

By purchasing a custom formulation, you agree that this item is non-refundable once production has begun.

As these products are made specifically to your requirements, we may need to source ingredients or create formulations that are not part of our regular stock. Because of this, custom orders cannot be cancelled, returned, or refunded once payment has been made and preparation or production has started.

If you need to make a change to a custom order, you must contact us immediately after purchase. Once production has begun, no changes can be made.

Returning standard items

If you wish to return a standard product, it must be unused, unopened, and in its original condition and packaging.

You must contact us within 14 days of receiving your order to request a return. If your return is approved, you must send the item back within 14 days.

We reserve the right to refuse returns that do not meet these conditions.

Restocking and processing fee

All approved returns are subject to a 10 percent restocking and handling fee. This fee will be deducted from your refund.

Return shipping

Customers are responsible for the cost of returning items unless the product is faulty or incorrect.

We recommend using a tracked service, as we are not responsible for items lost in transit during return.

Refund process

Once your returned item has been received and inspected, we will notify you of the outcome.

If approved, your refund will be processed to your original payment method within a reasonable timeframe, minus any applicable fees.

Damaged, faulty, or incorrect items

If your order arrives damaged, faulty, or incorrect, you must contact us within 48 hours of delivery with clear photos so we can resolve the issue.

Non-refundable items

Custom or personalised products

Opened or used products

Sale items

Digital products

Order issues outside our control

We are not responsible for delays caused by postal services, customs, or incorrect shipping details provided at checkout.

Your rights

This policy does not affect your statutory rights under UK consumer law.

Shipping Policy

At Mumma’s Medicina, we aim to process and dispatch all orders as quickly as possible.

Orders are typically processed within 1 to 3 working days, excluding weekends and public holidays.

Delivery times vary depending on your location and the shipping method selected at checkout. Estimated delivery times are a guide and not guaranteed.

UK orders are usually delivered within 2 to 5 working days after dispatch.

International delivery times vary depending on destination and customs processing.

Once your order has been dispatched, responsibility for the parcel transfers to the customer.

We are not responsible for delays caused by postal services, customs clearance, or circumstances outside of our control.

It is the customer’s responsibility to ensure that all shipping details are correct at checkout.

If a parcel is returned due to incorrect address details, additional shipping charges may apply to resend it.

If your parcel is delayed or appears lost, please contact us and we will assist where possible.

International orders may be subject to customs duties or taxes, which are the responsibility of the customer.

If your order arrives damaged or incorrect, please contact us within 48 hours with clear photos.

Terms of Service

By using this website, you agree to these terms.

All products sold by Mumma’s Medicina are intended for general wellness and educational purposes only.

Our products are not intended to diagnose, treat, cure, or prevent any disease.

Information on this website is not medical advice and should not replace guidance from a qualified professional.

You are responsible for ensuring that products are suitable for your use, including checking ingredients for allergies or sensitivities.

We are not liable for adverse reactions resulting from misuse or failure to review ingredients.

We reserve the right to refuse or cancel any order at our discretion.

Custom orders cannot be cancelled once production has begun.

All content on this website, including text, images, and branding, belongs to Mumma’s Medicina and may not be used without permission.

We are not liable for indirect or consequential damages arising from the use of our products or website.

We may update these terms at any time. Continued use of the website means you accept those changes.

These terms are governed by the laws of England and Wales.

Privacy Policy

At Mumma’s Medicina, we respect your privacy and handle your personal information responsibly.

When you place an order or contact us, we may collect your name, email, phone number, and delivery details through our website.

This information is used only to process your order, communicate with you, and provide support.

We do not independently store or manage customer data outside of our website systems.

Your information is securely handled through our website platform and service providers required to complete your order, such as payment processors and delivery services.

We do not sell, rent, or share your personal information for marketing or external use.

We take reasonable steps to ensure your data is handled securely.

You have the right to request access to your data, request corrections, or ask for it to be deleted where applicable.

Our website may use cookies to improve your browsing experience. By using our website, you agree to this.

If you have any questions, contact mummasmedicina@gmail.com.

Contact Information

Business name: Mumma’s Medicina

Website: www.mummasmedicina.co.uk

Email: mummasmedicina@gmail.com

Instagram: @mummas_medicina

WhatsApp: 07572 143349

Location: United Kingdom

We aim to respond within 1 to 2 working days.